Customer Testimonials

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DealerRater Jan 17, 2021

Shout out to Tj, mims, and finance manager joel, they did what multiple other dealers couldn't do. They put me in a amazing car with only 7,000 miles. If you have bad credit and your having trouble getting a good car ole ben franklin is the place to go. I highly recommend this car lot to anyone who is looking for a high quality automobile at a fair price. Im looking forward to buying my next car from them. Thank you ole ben franklin motors.

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DealerRater Nov 12, 2020

Robert Latsha was the best! He was very patient with me, didn’t make me feel pressured or uncomfortable whatsoever. I can tell he has been doing this a long time and he is great at what he does! If you shop at Ole Ben Franklin, you must ask for Robert!!

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DealerRater Sep 22, 2020

Would recommend this dealership to anyone interested in a new or used vehicle, Red Jones was my salesman and treated me like a family member.All the staff was very friendly and professional, Red took time to listen to what I wanted,,my down payment and monthly payment, showed me used vehicles and new ones , great job, love my new 2019 Nissan Thanks guys

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DealerRater Sep 4, 2019

Thank you Amy for helping me with the purchase of the Saturn Vue for my mom. You made the whole experience easy and your kindness to my mother was very much appreciated. We will definitely come back !!!

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DealerRater Aug 30, 2019

I have been a customer of Ben Franklins since I moved here to Tennessee and was assisted in many ways. If I needed repairs, last minute help, financing or another new vehicle the staff , Ray Gilmore and Sharon Aimes were so professional helpful and attentive to my needs and expectations. Thank you for the experience

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DealerRater Mar 20, 2019

JJ hooked me up with a most legendary ride for an incredible price. I really look up to this man and hope I can reach his level of performance.

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DealerRater Sep 15, 2018

Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional

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DealerRater Sep 13, 2018

We came here looking for a reliable car at an affordable price and had the best experience. The staff was very friendly and exceeded all of our expectations. Would highly recommend to anyone!

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DealerRater Aug 10, 2018

This is the most professional dealerships that I have ever been too. I was looking for a specific truck. Rashid went well above his job description and went out and found the exact vehicle I was looking for. It was priced very reasonably, but a little over my budget. By the time Ashley in finance got done beating the bank and the general manager down, I left with a lower payment then I was wanting to pay. This is a great group of people that really bend over backwards for there customers.

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DealerRater Aug 8, 2018

I always buy my cars from them great people great prices an great selection an there a local dealer an family owned so I know that they will be there for me

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DealerRater Aug 6, 2018

I originally purchased a 2014 Ford Edge 6 months ago. I took the car back to OBFM and wanted to trade it since I was not happy with the car due to it beginning to have problems. Rashid was terrific at helping me find the right car and get a great deal. Ashley in Finance is terrific at getting your payment to an affordable level as well as explaining all the details of the sale. Shoutout to Frank and Jamie, the managers, for doing everything he did to get me into a great car that I actually love and for giving me ...

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DealerRater Aug 3, 2018

I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options.

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DealerRater Jul 31, 2018

Robert was absolutely swell and made the car buying process easy and a breeze! Robert was fantastic and I Would recommend to any of my family and friends!

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DealerRater Jul 29, 2018

My wife bought a car from Robert last year, so we came back to buy my car from him, too. He was really helpful and answered all of my many, many questions to help me find the perfect car. I’m from out of town, so he took care of everything in advance and all I had to do was show up, sign on the dotted line, and drive off in my new wheels! I’m really grateful for all of his help since this was my first car-buying experience. The vehicle itself is also really nice. Robert had it ...

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DealerRater Jul 27, 2018

I had such a good experience dealing with Rashid and Ashley. They were both great and worked to answer all questions and request. They were very friendly and easy to talk to. I wasn't quite as impressed with the dealership not giving a gas allowance for their employees so that customers could utilize. Overall Rashid was great and helped with my final decision of purchase and Ashley was also great to work with.

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DealerRater Jul 26, 2018

I’m giving this rating because of the outstanding customer services I received by raven. By far the best experience in buying a car. 2 thumbs up

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DealerRater Jul 12, 2018

I was approved for a loan from ORNL. I was able to purchase my 1st car ever. Overall satisfied with the experience and how everything was handled.

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DealerRater Jun 27, 2018

I have never purchased a car before and Daniel E. was a great help!!! He walked me through the process perfectly and helped to make it a great experience! I would recommend anyone to come here for a great deal on a used car!

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DealerRater Jun 26, 2018

Robert made the "dreaded car buying experience a relief. He made me feel that he had my best interest at heart and was someone I could trust. Over 50 years of buying cars, trucks, suv's this was the most pleasant experience. I can't imagine you having a better salesperson to represent your company. I also can say they same for Ashley, she was awesome, very proficient, explained all of the paperwork, made me feel that she also had my best interest at heart.

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DealerRater Jun 22, 2018

Very thankful Mom to see her Daughter purchase her 1st car on her own. She was in GR8T hands dealing with Mike Wilson! He took care of her & provided my Daughter with a dream she didnt think she could obtain! THANK YOU MIKE WILSON!

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DealerRater Jun 19, 2018

This is the second vehicle I have purchased from Ole Ben and the staff has been helpful from the first time I walked on the lot. They listen to what you want and what you have to work with I will try very hard to make it work for you.

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DealerRater Jun 19, 2018

If you need a car go see Bridgette at Ole Ben Franklin Motors on Kingston pike. She made the car buying process super relaxed and easy. I have bought a few cars in the past but Bridgette made it super simple. We knew we had a car within 20 min of being there. Amazing great work Bridgette.

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DealerRater Jun 19, 2018

They made sure we would get approved for a car and Brigdet worked really hard and was super friendly! When we come back we will definitely be working with her!

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DealerRater Jun 18, 2018

I came to this dealership from out of town, due to needing another car rather quickly. The dealership as a whole was very friendly and Daniel Ellis the salesman that helped me was knowledgeable and tried extremely hard to find a vehicle for me that fit my budget as well as my preferences. All in all a very rewarding spur of the moment trip. I got a car that I’m happy with and a price that fit into my budget.

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DealerRater Jun 14, 2018

Awesome and very fun experience with Robert. He made you feel very comfortable and not one pushy. Thanks Robert for a FUN and smooth experience. Highly Recommend !!!!!!!!

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DealerRater Jun 13, 2018

My husband and I purchased a vehicle from Ole Ben Franklin. Robert and Nate were amazing to work with and the service department is great too. We have been very pleased!

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DealerRater Jun 12, 2018

I went to old Ben Franklin looking for a car and with in 45 minutes Nate had the perfect one for me with just the right payment plan. He was very sociable and it was a great experience would return as future customer or recommend a friend to him.

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DealerRater Jun 12, 2018

The staff here is fantastic. They are friendly and ready to help! If they did not have an answer to my question right away, they quickly found out for me as soon as they could!

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DealerRater Jun 9, 2018

Had a great time at ole ben bought a truck and it was the best truck I could think of at the price range we shopped at

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DealerRater Jun 8, 2018

Quick an easy to work with. Nathan was a very good sales man to me and he should be your next sales man too Thank you Nathan.

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DealerRater Jun 7, 2018

Bridget helped tremendously. We only had so much to work with and I already had my mind set on a particular vehicle and she made it happen. She was great.

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DealerRater Jun 6, 2018

Great detail oriented employees, they really care about getting you the best deal and the car you want and deserve! Great selection and great price range!

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DealerRater Jun 2, 2018

This has been a long process but worth the wait Michael and Bridgett kept the messages in constant communication , I love my 2017 camaro thanks guys

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DealerRater May 30, 2018

From the time I called to see if a truck was still available to the time I drove off the lot everyone at Ole Ben Franklin Motors was polite and very responsive. I also got a great deal and will be sure to check back for my next vechicle!

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DealerRater May 29, 2018

Our salesman was Rashid,he was very friendly and did his best to get us a great deal.He helped resolve all concerns.I recommend Ole ben when looking for a new car

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DealerRater May 29, 2018

Good group of people at this car dealership.. They treated me very well. I will certainly be back for my next car. Had a Good experience.

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DealerRater May 27, 2018

Rashid was an amazing salesmen. Made the whole experience very pleasant and fun. No pressure at all. All in all one of the best salesmen I have ever dealt with. 10/10

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DealerRater May 23, 2018

I am.so happy with ole Ben Franklin this dealership has done me right several times over the years but Monday was the best Nate came right up.to me and within a matter of 45 minutes I was in a car great guy worked hard to get me the best deal . Thank you ole Ben Franklin

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DealerRater May 22, 2018

Robert “fun bobby”,a true gentleman,helped me in every way he could have,to make my car buying experience as seamless as possible ! The service department was friendly and helpful in getting my car on the road. Overall, I would recommend Robert and the whole staff to anyone that I know is in the market for a great price, quality selection, and great service! Also, ASHLEY HATTON was the most charming and knowledgeable finance professional I have ever had the pleasure of dealing with!

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DealerRater May 21, 2018

Everyone was so friendly an really met our needs. This was my second time using Ole Ben Franklin and I will definitely be a repeat customer. Harry was very knowledgable and Ashley was the sweetest!

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DealerRater May 21, 2018

Ole Ben Franklin is a very professional organization that I would highly recommend to anyone.i could immediately tell that the employees cared a lot about the customers

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DealerRater May 21, 2018

At the age of 19, I bought my first car & Rashid was an awesome help. I couldn’t have done it without his advice and information on certain cars. He helped me get the right car for the right price being that I am a full time college student. I am looking into trading my car in next year and I know Rashid will be an awesome help with that!

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DealerRater May 21, 2018

Very time efficient and responsible. Took time to find my the perfect vehicle for my family. I will be sending others to Ole Ben Franklin.

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DealerRater May 20, 2018

Very helpful and nice to work with. Would recommend coming back. They gave me a lot of advice on how to build up my credit

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DealerRater May 19, 2018

Great experience from my first phone call to leaving the dealership with my new ride. Thank you Mike & Frank for working with me to get an affordable and reliable car my family can depend on.

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DealerRater May 19, 2018

they made our first car buying experience a such breeze! i would reccomend them to friends and family. they were extremely easy to work with.

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DealerRater May 19, 2018

I liked how I was treated and the knowledge of cars by salesman. I liked not being bum rushed as soon as I pulled up. I was greeted with kindness and professionalism I would recommended anyone to come here.

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DealerRater May 16, 2018

Mike Wilson was a pleasure to work with. He made my experience so easy and stress free. I would recommend him to anyone. He is pure joy to work with and super friendly. He also has great customer service.

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DealerRater May 16, 2018

Friendly people willing to do whatever it takes to get you in a vehicle , customer service was excellent great selection of vehicles to choose from

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DealerRater May 16, 2018

Nate went above and beyond with the help of Robert in to helping my daughter finding the perfect 1st car financed in her name with reasonable payments she could afford

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DealerRater May 16, 2018

Nate and Robert did an excellent job even after the hard time I gave them. They were real friendly easy to work with and did everything they could to get me in the car

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DealerRater May 15, 2018

Daniel was very nice and educated for how new he was. Definitely would recommend his service. The manager was very nice as well. Got us the perfect car.

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DealerRater May 15, 2018

Our sales rep Daniel was really friendly and did what he could to help us get a car. Even without credit he figured out a solution to get us one we liked.

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DealerRater May 14, 2018

I had a wonderful experience at ole ben Franklin motors with Nate MCcawley. He was so helpful and friendly! I really appreciate the fact that he wasnt overbearing and pushy, he also answered all my questions. Thanks so much!

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DealerRater May 14, 2018

The service was good and they had a great selection of cars to choose from. The whole process was fast and easy. My wife and I got the perfect vehicle for our growing family.

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DealerRater May 14, 2018

i had a great experience here the salesman Daniel really helped us out we found a car that fit us perfectly highly recommended this place!

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DealerRater May 13, 2018

Had a great visit here even though I had credit issues they helped me and guided me in rebuilding my credit score I highly recommend the salesman Daniel Ellis.

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DealerRater May 13, 2018

Large selection of 🚗 to choose from. Daniel Ellis is a good person to deal with. Very friendly and out going personality made this first time experience with the dealership a good one would definitely recommend friends and family here .

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DealerRater May 13, 2018

Daniel Ellis is very friendly and helpful and made us feel better about our perchase . would definitely recommend this dealrship due to the friendly atmosphere Daniel showed to us

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DealerRater May 13, 2018

Jason Casteel was great to work with. We were looking for a Jeep for our son. He worked with the s to find the perfect One. Jamie the general manager is wonderful. We are so pleased with the treatment we received. This place is great.

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DealerRater May 13, 2018

Ole Ben Franklin Motors employees were excellent to work with and were very attentive to my needs. I feel that I could refer all my family and friends to trade with this company.

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DealerRater May 12, 2018

My husband and I were needing a reliable vehicle for him to make it to work and to drive our kids around. We had contacted a few dealerships and Old Ben Franklin was the quickest to respond and the most eager to help. Our sales lady Raven was absolutely WONDERFUL!! She went the extra mile was able to get my husband financed thru a bank and we drove away in the nicest vehicle we have ever driven. I recommend Ben Franklin to anyone who asks us where we got our fancy car.

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DealerRater May 12, 2018

The people were very friendly and helpful!-quick and efficient -extremely helpful-Mick Mims was a great power in getting my new car-I would recommend this dealership!

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DealerRater May 12, 2018

Robert and Ashley are great! They are very professional and got me into the car I wanted!! They people there are great! I would highly recommend this place to others!!

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DealerRater May 12, 2018

My salesman, Harry Yellen, was respectful and patient. He was very knowledgeable about the cars and trucks on the lot. I told Harry what I was looking for, and after several test drives( I wasn't sure which one I wanted), I purchased a lifted truck. I love it!! Harry was honest about the vehicles and made a good recommendation to my needs in a vehicle and financial situation. I have recommended Harry Yellen to my coworkers.

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DealerRater May 12, 2018

Ms.ratliffe was very kind and helpful she gave amazing customer service. She was respectful and used the utmost respect when she was talking to me. Definitely Ole ben franklin motors is where i will be purchasing my first car and i would recommend this dealership to anyone looking for satisfaction.

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DealerRater May 12, 2018

Great cars,great dealership, great staff overall amazing i would give it 5 starts any time of the day would recommend the dealership to any and everyone who’s looking for great prices in a car

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DealerRater May 12, 2018

i went to ole ben knoxville about a week ago, i really didnt think i was going to be able to buy a vehicle because of a repo i had a few years ago. raven made that happen for me and im so happy to be in a new vehicle with low miles. never had a vehicle that had miles under 60,000. lol. thank you so much raven i love my van !

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DealerRater May 12, 2018

Mike and Ashley went out of there way to get me what I wanted. Will definitely be back for my next vehicle. Great place to deal with.

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DealerRater May 12, 2018

My sales person was ms raven. Very very good at what she does . My experience buying a car was so easy and very glad she made that happen for me

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DealerRater May 12, 2018

I was happy with the service I received form my sales person definitely recommend her to other people to help anytime somebody ask about cars

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DealerRater May 12, 2018

This was my first car buying experience. They made it really easy. I worried about a pushy salesman, but he was cool and realistic. They even offer the first oil change for free!

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DealerRater May 12, 2018

One of the smoothest car purchase experiences I've dealt with in Knoxville. Friendly and courteous from sales to finance to automotive repair. Highly recommended.

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DealerRater May 12, 2018

Great customer service I recommend buying here! My experience with Raven was the best I've experienced so far in dealerships . She deserves all the customers very sweet and kind.

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DealerRater May 11, 2018

Harry greeted us with a smile when we arrived at the dealership. He took his time and let us pick out a car. I liked that a lot cause at some places they just want to pull your credit to see if you can buy. Ashley in finance did a wonderful job setting up our loan and providing us with gap insurance and an extended warranty! I highly recommend Ashley Hatton and the team at Ole Ben Franklin motors.

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DealerRater May 11, 2018

Raven was very sweet and helpful &cuturous! She also had a great smile and laugh ! She made us feel very welcomed! Outstanding person to have working for you !

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DealerRater May 11, 2018

Man where do I began ! This gem is truly an amazing individual !She made buying a car fun,adventurous ,warm and memorable .I LOVE HER !

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DealerRater May 11, 2018

finally a pre owned dealer ship that does what it claims, friendly good selection and fair prices way to go ole ben ill be back

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DealerRater May 11, 2018

Great customer service. The sales rep was outstanding, very nice and helpful with my vehicle selection. Thanks to the Ole Ben on Kingston pike! special thanks to Raven!

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DealerRater May 11, 2018

The experience was very smooth Mike helped all the way and along with Frank talo and Ashley. They explained everything and made sure I was in a vehicle I loved.

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DealerRater May 9, 2018

Every one was friendly especially mims and Bridget found the autos we wanted gave us a good trade in price for ours we like them so much we bought 3 autos in less than 2 weeks they greeted us by name the second time we went in . Loved to joke around with them . They said we were there favorite customers. And when I'm in need for a nother on that's where I will go.

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DealerRater May 8, 2018

Helpful when I didn't have the paperwork with me and were able to get it anyway how have car to drive while truck is repaired!

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DealerRater May 7, 2018

Dana was very knowledgeable of the vehicles I test drove. I ended up buying a Volkswagen Touareg. Dana was very enthusiastic and helpful through the whole process. The business office were also courteous and knowledgeable.

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