Customer Testimonials
DO NOT DO BUSINESS WITH OLE BEN FRANKLIN
LOOOOONNNGGG story short, we traded a truck for a truck and then they repossessed the truck we purchased because they couldn't retail our trade in. We hired a lawyer and proved there was nothing in the contract saying they could do this and they did not give us the truck back. When I went to get our trade in back they also kept $1300 of our down payment and made us pay for the illegal repossession that we were able to file a stolen car report on. Such a horrible situation and ... Read More DealerRater - Oct 14, 2024
Daniel and Chris were so amazing! They knew the situation I was in and they helped me to the best of their ability. I can honestly say I will definitely continue to come purchase cars here with these guys! They made my first time making payments on a car easy and extremely affordable for my family of 7. This place deserves more than 5 stars!!! Thank you guys for everything!
They check your ID if you come in with a card saying you won money through their third party programs when doing a bank clearance, but they fail to read the date, because they assume you're born yesterday. We brought in one and were seated immediately with a bank rep who said the usual "I'm on your side" (they never are) stuff, then put us in two vehicles to drive before finally saying that the card didn't win (a common scam, wherein this is determined by the "prizerunner" based on likelihood of an ... Read More DealerRater - Mar 20, 2024
Horrible service and they also have a mail scam called “Moneypoly” every card is the EXACT same. No different symbol layouts or anything. When you try to claim the non-existent reward, they push you to buy stuff.
Buying the vehicle was a simple, straight-forward process that the staff made as easy as possible with a fair price. I'm very pleased with the dealership and their determination to make the buying process a positive experience! The co-owner (Darrel Watson) went above and beyond when he found out about an overlooked mechanical issue. The issue was resolved quickly and he kept me informed during the entire process. If you're in the area or buying a car online I highly suggest Ole Ben Franklin Motors.
Besides them trying to push my wife to trade in her car now 6 months after buying my truck I’m having to put a new motor in thanks for nothing ole Ben Franklin
Very pushy salesman won't listen to the customer. He left to see another customer and I left. Then he called me at home later that evening just to pull his pushy ways again
You guys are the best! Thank you Jesse and chaz for putting me in a brand new car and on the same day I came in . You helped me and my family out so much .
When looking to possibly get into a vehicle with little no money down, after being passed around a bit, 1 person took some personal info then left to talk to someone and asked me to wait, at no time was I informed that the info taken was being used to pull a Hard Inquiry on my credit. I have verified the pull is on my credit report. At no time did I give permission for my credit to be pulled and I signed nothing allowing it. I will be looking in to my legal rights regarding this activity. Tate was one ... Read More DealerRater - Mar 27, 2023
I went to Ole Ben Franklin on Kingston Pike and they were excellent. They got me in a nice vehicle and the person who helped me was awesome! Kelsie was amazing. Excellent customer service skills and she had us laughing. I would love to work with her again. Thank you Kelsie for being amazing and thank you Ole Ben Franklin!!!
I went there looking for a car that was affordable. The person that came to help was Cody. Anytime that we had a question that he could not answer he went to find out the answer. I was only going to spend so much and he kept checking with his manager to make sure we were happy with the price. It had some spots on in and that is one reason that I wanted to make sure that everything was in good working order. we had asked for tire caps and they did not give them to us. It also ... Read More DealerRater - Jan 2, 2023
Never go to ole Ben's Franklin motors I bought a 2020 Mitsubishi outlander sport two weeks ago the steering wheel was off had alignment done found out front tires were showing cords took it back no help from them spent 300.00 on new tires plus when I bought it drivers window didn't work wasn't going to take it back so I took it apart there is a board holding the window up that going to be a few hundred more to fix it they said they had checked the car over good thing I didn't get killed because ... Read More DealerRater - Nov 26, 2022
Asked to deal with one person spoke to 3 next day so went elsewhere to purchase vehicle
Richard was amazing! He not only helped get me into a new car but also was very knowledgeable about what can help my credit!
I’m very satisfied with my High Country Silverado I purchased at the Kingston Pike location with outstanding help from Bernard Harrell . They all went beyond what most lots do to make sure I purchased exactly what I wanted . From the Bernard in sales , to financing and all . Best and easiest purchase I’ve ever made .
Bought a 2016 jeep compass about 14 months ago. It had a broke taillight assembly. Ken promised to get new one for it and it's been 14 months still no taillight assembly. Not very happy.
Rashid Bailey and Jamie Eady was the best people I ever did business with buying a car OLE BEN ROCKS!!!!!! They make this process go as smooth. Way better then big car dealerships!
Fastest way to buy a car, go see CJ, made it easy and no hassles. Great experience
Well I purchased my car almost 2 years ago, when I got it the check engine light popped on, they said it’s a sensor we will fix it..well they never did. I took it back on two separate occasions and it’s still but was not fixed. They then informed me that they are warranty that I purchased may not cover it..so long story short my car is sitting needing a motor. I’ve paid over 7 grand in car payments and I owe 9 grand more. Thanks for nothing. Now I’m a single mother whose now fighting with ... Read More DealerRater - Mar 3, 2022
I bought a Toyota off this place yesterday. Cj Williams was my sellsman. Cj can get it done best car buying experience of my life and I have bought many vehicles . I got the exact deal I wanted and they treated me like a friend. Highly recommend.
I just buy a truck diesel the guy help me to buy the truck is nice he can help to buy a truck ask for rashid bailey 👍🏻
TJ Jenkins was wonderful to work with. He helped my husband and I find the car we were looking for and we couldn't be happier.
I had the privilege of working with Jacob Shelton at Ole Ben Franklin during my recent purchase there. He was knowledgeable, patient and very professional. I recommend that if you ever buy a car there to use Jacob Shelton to make your experience as pleasurable as buying a car can be.
Went a couple of places to get a jeep and no luck Jamie Eady went above and beyond to get us the best deal would could and done it right the first time no issues definitely go back again for a repeat customer 10 out of 10 recommend
Used car I purchased broke down within a week and now no one at the dealership will talk to me. The first payment wasn't even due before it stopped running.
Great experience. I worked with sales rep, Jeremy Davis, who was a pleasure. He's patient and was there to answer our questions. Shopping for a car can be stressful but we were made to feel comfortable and welcomed. We didn't feel pressured and was very satisfied with the service we received. Yes I would recommend them. Go see Jeremy. He'll get you into a car that you will be very happy with!
Good people to deal with !! This is the place to go!! Ray Gilmore was very helpful and good to work with in getting my daughter her first financed car.
The sales consultant Jacob Shelton did an amazing Job helping our family. He was very knowledgeable about all of the vehicles and the financing options were tremendous. I would most definitely recommend others go to the old Ben Franklin motors on Kingston Pike in Knoxville Tennessee.
See Jacob Shelton if you want the best attention. Didn’t feel rushed or pressured. Unusual in car sales I would think. Hope you reward him well
Charles Frazier was so helpful and courteous. Took the time to show and explain everything in detail. I enjoyed working with him and the lovely staff. If you are looking to purchase a car then Ole Ben Franklin Motors is the place to do so. I would advise anyone to deal with Charles Frazier when you go into the dealership. Thank You.
They have always done me right and their salesman Brandon is a great guy very helpful and respectful....he helped get us our third car and it's just what we wanted
If I could give 0 stars I would. Save your time money mental health and more. This is just one big ole scam 😂 they selling us junk cars and making us pay their shops to fix em… read well into the reviews do not let them sugar coat their unethical business 👀
If I could give absolutely zero stars I would. Been dealing with this dealership and the unsafe vehicles they sell for almost 5 months with little to no communication at all unless you show up at the dealership yourself. This dealership is an absolute joke. They make you sign arbitration paperwork because they KNOW the vehicles they sell are all completely run down and have damage beyond anything they are willing to disclose, I’m at car #2 that’s completely unsafe to drive. I KNOW they have gotten away with screwing so many people over because of their little arbitration stint, ... Read More DealerRater - Jun 29, 2021
Shout out to Tj, mims, and finance manager joel, they did what multiple other dealers couldn't do. They put me in a amazing car with only 7,000 miles. If you have bad credit and your having trouble getting a good car ole ben franklin is the place to go. I highly recommend this car lot to anyone who is looking for a high quality automobile at a fair price. Im looking forward to buying my next car from them. Thank you ole ben franklin motors.
Robert Latsha was the best! He was very patient with me, didn’t make me feel pressured or uncomfortable whatsoever. I can tell he has been doing this a long time and he is great at what he does! If you shop at Ole Ben Franklin, you must ask for Robert!!
failed to honestly disclose truck's accident history at the time of purchase. When I had two dealers point out the accident and how it was hidden, I called the office multiple times. They refused to return any call and removed my warranty paperwork from my packet. Crooked all the way down.
Discriminated against me for being native american. I thought deal was final weeks later received a text not a call from them saying it was not! And had to bring it back. They didn't even have nerve to call me they only had nerve to text . Bad business like behavior. They will scam you ! And here I thought racist people were less . But not the case.
Would recommend this dealership to anyone interested in a new or used vehicle, Red Jones was my salesman and treated me like a family member.All the staff was very friendly and professional, Red took time to listen to what I wanted,,my down payment and monthly payment, showed me used vehicles and new ones , great job, love my new 2019 Nissan Thanks guys
Sold me a truck with a bad transmission. Said it had a slight leak but really had a bad water pump and a bad valve cover.
I bought a truck from this location on 08-10-2019.Three weeks later the truck was in the shop needing a new engine due to extreme rust and safety is
I bought 2008 f-350 from this location on 08-10-2019. I was told it was a super clean vehicle and that it was in great shape. The truck did come back on auto check as being sold at auction and having both structural and frame damage but I was told that they have to notate it that way anytime there are scratches, dents, or dings on the vehicle by Jamie Eady ... Read More DealerRater - Oct 15, 2019
Thank you Amy for helping me with the purchase of the Saturn Vue for my mom. You made the whole experience easy and your kindness to my mother was very much appreciated. We will definitely come back !!!
I have been a customer of Ben Franklins since I moved here to Tennessee and was assisted in many ways. If I needed repairs, last minute help, financing or another new vehicle the staff , Ray Gilmore and Sharon Aimes were so professional helpful and attentive to my needs and expectations. Thank you for the experience
We have had nothing but trouble since the day we went there, we bought a truck and left in it got down the road and we call them and tell them something is wrong. Drove it the next day and it catches on fire, we spend a lot of money on it, then trade it back to them because they were going to give all our money back ,that was a LIE .and now a month later we are still having to get our truck financed. The worst place I have ever dealt with. Amy in the finance department is ... Read More DealerRater - Jul 30, 2019
Credit does matter we put 4,000 down and ended up with a 2007 Ford Edge. Not what we were promised at all I don’t think its based on anything but the two men in the front . I overheard an older man taking to a sales guy about a deal the mom was going to co sign with great credit. The older man told the sales guy that it was way too much car for the guy . It’s very wrong to mislead people just to get them to come in . I even asked the sales guy if we were still getting ... Read More DealerRater - Jun 29, 2019
The spiel on the radio about $4500 to the buyer is an outright lie. Yes I was approved and turned down their deal. They wanted to sell me a higher priced car than I was looking for. They claimed ignorance of the radio ad and wanted me to pay cash down. Blatant false advertising. Buyer Beware!!!! I will be contacting the Better Business Bureau.
JJ hooked me up with a most legendary ride for an incredible price. I really look up to this man and hope I can reach his level of performance.
Ashley had us financed everything went wrong she didn't send everything in that we gave her she no longer work's there .Jamie the other manager he not worth nothing either won't return your calls the whole place is a joke people just run away from this place
Buying a truck trade one in plus down payment keep getting run around on cant prove work status when ive give numbers and check stubs on my secound drive out tag which is illegal plus ther should be a law on charging someone such high rates now still havent payed my trade in off even tho its posted at ther lot for sale even after i told them just trading mine in still wanted money down i wish id never stepped foot in ther i will be contacting a lawyer monday so if deal dont go threw which is crap ... Read More DealerRater - Mar 10, 2019
we got a 2017 Ford fusion with a trade-in and 500 down we drove the car for 2 weeks when we went to pay the $500 down they informed us that somehow our bank loan didn't go through and they needed $4,000 down and immediately repossess the car from us now we're out $200 for the insurance we paid on the car and back to our old vehicle. We we're never informed that there was any possibility that the loan wasn't approved. Why would we have the car? And when they found out that the down payment had drastically changed no one ... Read More DealerRater - Jan 25, 2019
Car we got tore up the next day. Paid $600 down was refused money back or another vehicle. Bridgette salesman was unprofessional and very rude. Never buy another junk car here run fast
I hope the owner Mike M. doesn't knowingly allow this kind stuff to go on. This is only a small part of the ridiculous lies and events we went through . 7/30/18 We bought a car that had just came in as a trade earlier in the day.It needed brakes and the check eng. light was on.they signed their agreement that they would take care of the issues if I purchased the car .I did all the paperwork to buy it, but I refused delivery till the repairs were done.On 8/1 they said it was finished, it wasnt and ... Read More DealerRater - Oct 11, 2018
Bad front axle, needing replacement (I pointed out a sound in the front hub when I test drove... salesmen said “oh that’s just the tires). Guess what? It wasn’t the tires. It was a bad axle BEING SOLD THAT WAY. It is a scam when you are requesting an honest assessment of an issue that you point out, only to be minimized as something small by the salesman. Frank was gracious enough to take care of the axle since it was mentioned at the test drive.
Worst car dealer ever worst car dealer I ever experienced lied about everything still outstanding issues Jamie general manager of the worst never follows up on anything
Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional
We came here looking for a reliable car at an affordable price and had the best experience. The staff was very friendly and exceeded all of our expectations. Would highly recommend to anyone!
This is the most professional dealerships that I have ever been too. I was looking for a specific truck. Rashid went well above his job description and went out and found the exact vehicle I was looking for. It was priced very reasonably, but a little over my budget. By the time Ashley in finance got done beating the bank and the general manager down, I left with a lower payment then I was wanting to pay. This is a great group of people that really bend over backwards for there customers.
I always buy my cars from them great people great prices an great selection an there a local dealer an family owned so I know that they will be there for me
I originally purchased a 2014 Ford Edge 6 months ago. I took the car back to OBFM and wanted to trade it since I was not happy with the car due to it beginning to have problems.
Rashid was terrific at helping me find the right car and get a great deal. Ashley in Finance is terrific at getting your payment to an affordable level as well as explaining all the details of the sale.
Shoutout to Frank and Jamie, the managers, for doing everything he did to get me into a great car that I actually love and for giving me ... Read More DealerRater - Aug 6, 2018
I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options.
Worst car buying experience I have ever been through if one person on the sales staff wasn't lying somebody in general management was covering for them while financing never followed up on anyting they tried to have me take the vehicle off the lot with a completely non-functional navigation system which in a Cadillac is really the car I refuse to take the car
Robert was absolutely swell and made the car buying process easy and a breeze! Robert was fantastic and I Would recommend to any of my family and friends!
Worst Car buying experience ever!! Bought 2 vehicles on July 7th - promised us 2 keys for both vehicles. I'm still waiting to receive... One car window doesn't work... scheduled appointment with service, just to be told don't have the part to fix it. Even though took time off work; unpaid... have to come back again. Came back and want additional money down. Spoke to Manager... had an excuse for everything and yet offered nothing for compensation of bad experience, to make things right. Saga of this nightmare still going on - I highly recommend that you Do NOT ... Read More DealerRater - Jul 31, 2018
My wife bought a car from Robert last year, so we came back to buy my car from him, too. He was really helpful and answered all of my many, many questions to help me find the perfect car. I’m from out of town, so he took care of everything in advance and all I had to do was show up, sign on the dotted line, and drive off in my new wheels! I’m really grateful for all of his help since this was my first car-buying experience. The vehicle itself is also really nice. Robert had it ... Read More DealerRater - Jul 29, 2018
I had such a good experience dealing with Rashid and Ashley. They were both great and worked to answer all questions and request. They were very friendly and easy to talk to. I wasn't quite as impressed with the dealership not giving a gas allowance for their employees so that customers could utilize. Overall Rashid was great and helped with my final decision of purchase and Ashley was also great to work with.
I’m giving this rating because of the outstanding customer services I received by raven. By far the best experience in buying a car. 2 thumbs up
I was approved for a loan from ORNL. I was able to purchase my 1st car ever. Overall satisfied with the experience and how everything was handled.
Harry Yellen is the man to deal with. He will shoot you straight and get you in a vehicle without all the run around that most dealerships do.
Robert made the "dreaded car buying experience a relief. He made me feel that he had my best interest at heart and was someone I could trust. Over 50 years of buying cars, trucks, suv's this was the most pleasant experience. I can't imagine you having a better salesperson to represent your company. I also can say they same for Ashley, she was awesome, very proficient, explained all of the paperwork, made me feel that she also had my best interest at heart.
I have never purchased a car before and Daniel E. was a great help!!! He walked me through the process perfectly and helped to make it a great experience! I would recommend anyone to come here for a great deal on a used car!
Very thankful Mom to see her Daughter purchase her 1st car on her own. She was in GR8T hands dealing with Mike Wilson! He took care of her & provided my Daughter with a dream she didnt think she could obtain! THANK YOU MIKE WILSON!
This is the second vehicle I have purchased from Ole Ben and the staff has been helpful from the first time I walked on the lot. They listen to what you want and what you have to work with I will try very hard to make it work for you.
If you need a car go see Bridgette at Ole Ben Franklin Motors on Kingston pike. She made the car buying process super relaxed and easy. I have bought a few cars in the past but Bridgette made it super simple. We knew we had a car within 20 min of being there. Amazing great work Bridgette.
They made sure we would get approved for a car and Brigdet worked really hard and was super friendly! When we come back we will definitely be working with her!
I came to this dealership from out of town, due to needing another car rather quickly. The dealership as a whole was very friendly and Daniel Ellis the salesman that helped me was knowledgeable and tried extremely hard to find a vehicle for me that fit my budget as well as my preferences. All in all a very rewarding spur of the moment trip. I got a car that I’m happy with and a price that fit into my budget.
Awesome and very fun experience with Robert. He made you feel very comfortable and not one pushy. Thanks Robert for a FUN and smooth experience. Highly Recommend !!!!!!!!
My husband and I purchased a vehicle from Ole Ben Franklin. Robert and Nate were amazing to work with and the service department is great too. We have been very pleased!
I went to old Ben Franklin looking for a car and with in 45 minutes Nate had the perfect one for me with just the right payment plan. He was very sociable and it was a great experience would return as future customer or recommend a friend to him.
The staff here is fantastic. They are friendly and ready to help! If they did not have an answer to my question right away, they quickly found out for me as soon as they could!
Had a great time at ole ben bought a truck and it was the best truck I could think of at the price range we shopped at
Quick an easy to work with. Nathan was a very good sales man to me and he should be your next sales man too Thank you Nathan.
Bridget helped tremendously. We only had so much to work with and I already had my mind set on a particular vehicle and she made it happen. She was great.
Great detail oriented employees, they really care about getting you the best deal and the car you want and deserve! Great selection and great price range!
This has been a long process but worth the wait Michael and Bridgett kept the messages in constant communication , I love my 2017 camaro thanks guys
From the time I called to see if a truck was still available to the time I drove off the lot everyone at Ole Ben Franklin Motors was polite and very responsive. I also got a great deal and will be sure to check back for my next vechicle!
Good group of people at this car dealership.. They treated me very well. I will certainly be back for my next car. Had a Good experience.
Our salesman was Rashid,he was very friendly and did his best to get us a great deal.He helped resolve all concerns.I recommend Ole ben when looking for a new car
Rashid was an amazing salesmen. Made the whole experience very pleasant and fun. No pressure at all. All in all one of the best salesmen I have ever dealt with. 10/10
I am.so happy with ole Ben Franklin this dealership has done me right several times over the years but Monday was the best Nate came right up.to me and within a matter of 45 minutes I was in a car great guy worked hard to get me the best deal . Thank you ole Ben Franklin
Robert “fun bobby”,a true gentleman,helped me in every way he could have,to make my car buying experience as seamless as possible ! The service department was friendly and helpful in getting my car on the road. Overall, I would recommend Robert and the whole staff to anyone that I know is in the market for a great price, quality selection, and great service! Also, ASHLEY HATTON was the most charming and knowledgeable finance professional I have ever had the pleasure of dealing with!
Everyone was so friendly an really met our needs. This was my second time using Ole Ben Franklin and I will definitely be a repeat customer. Harry was very knowledgable and Ashley was the sweetest!
At the age of 19, I bought my first car & Rashid was an awesome help. I couldn’t have done it without his advice and information on certain cars. He helped me get the right car for the right price being that I am a full time college student. I am looking into trading my car in next year and I know Rashid will be an awesome help with that!
Ole Ben Franklin is a very professional organization that I would highly recommend to anyone.i could immediately tell that the employees cared a lot about the customers
Very time efficient and responsible. Took time to find my the perfect vehicle for my family. I will be sending others to Ole Ben Franklin.
they made our first car buying experience a such breeze! i would reccomend them to friends and family. they were extremely easy to work with.
Very helpful and nice to work with. Would recommend coming back. They gave me a lot of advice on how to build up my credit
Great experience from my first phone call to leaving the dealership with my new ride. Thank you Mike & Frank for working with me to get an affordable and reliable car my family can depend on.
I liked how I was treated and the knowledge of cars by salesman. I liked not being bum rushed as soon as I pulled up. I was greeted with kindness and professionalism I would recommended anyone to come here.
The experience was very smooth Mike helped all the way and along with Frank talo and Ashley. They explained everything and made sure I was in a vehicle I loved.
Friendly people willing to do whatever it takes to get you in a vehicle , customer service was excellent great selection of vehicles to choose from
Nate and Robert did an excellent job even after the hard time I gave them. They were real friendly easy to work with and did everything they could to get me in the car