Current Reviews of Ole Ben Franklin Motors

Alcoa Reviews
a month ago
Just purchased a 2016 Ford Flex for our family from Devin & Tom Weiss at Ole Ben Franklin Motors Alcoa. The entire experience from beginning to end was amazing as they went above & beyond to get us where we wanted to be with the numbers. …More
Response from the ownera month ago
Wow! Melissa I don't know what I could say to top what you wrote about us, but I really appreciate you and your family and Ole Ben Franklin Motors Alcoa are now part of your family. Thanks so much stay in touch
lashaunda king
a week ago
They tricked & forced my mother into signing a 25% 72mo contract on a 13,000 making it 22,000 by the end of the loan. Did not give her the bottomline until she signed on July4. She got financing from her credit union and Ole Ben Franklin …More
WADE PARKER
a month ago
This is a great place to go to get a car. I recommend the salesman Nino. He was very helpful and honest and will make sure you're getting a great car and price. Really great place!
Response from the ownera month ago
Thank you so Much Wade, Ole Ben Franklin Motors Alcoa really appreciates your business and the very kind words. Please let us know if you need anything at all.
Arianna Pacleb
2 months ago
Great customer service!! They explained everything I needed to know. They didn't best around the Bush for anything. Wonderful people work there!! I suggest everyone going there to buy a car!!
Emily Hagerman
3 months ago
I just have to say we had the best experience.
Every employee had a smile and positive attitude no matter what was thrown at them. …
More
Response from the owner3 months ago
Emily thank you so much for the very kind words, its always nice to have happy customers who appreciate how hard we work for them. It was wonderful meeting you today and we look forward to seeing you all again soon, please lets know if you need anything at all. Take Care and thank you again.
Jasmine Jones
2 months ago
Mary at the front desk is absolutely wonderful! Very pleasant to have worked with.
Ryan Attkisson
4 months ago
Buying a car can be a nerve racking experience, but I'm here to tell you the folks at Ole Ben Franklin motors in Alcoa TN absolutely made me feel like I was at home with family. I'm a retired Combat veteran and the first thing Tom and Will …More
Allison Cross
4 months ago
Great New Building, Awesome Inventory and even Better Staff! I would not trust anyone else to handle my finances. Very Family Focused!
Amanda Breid
10 months ago
Amazing experience with everyone there especially Donna! This store is completely different than the Kingston Pike location. The crew here at the Alcoa store has a focus on customer service that is equal to none other. I had never planned …More
Response from the owner9 months ago
Amanda you are too nice but we will gladly take it..Anytime we have a wonderful comment about our dealership, and a customer is very happy, we are happy. Thank you again and please stay in touch.
Paul James
3 weeks ago
Great people, great buying experience, and Great car! I will go back again!
Response from the owner3 weeks ago
Thank you very much Paul Ole Ben Franklin Motors Alcoa really appreciates you, and we are available anytime you need anything. Welcome to the Ole Ben Franklin Motors Alcoa Family...
Tricia Luttrell
5 months ago
My fiance and I came in yesterday after my cousin Donna recommended us to come. I had my eye on a 2013 Nissan Murano and was dead set on this car (which is a fantastic car might I add) Casey, Will, and the finance man and pretty much …More
Jessica Shirk
9 months ago
My fiance and I went to Ole Ben Alcoa looking for a 5 speed Ford Ranger. Ashley and Bridget found the exact truck we wanted, super clean and low mileage for a killer deal no one could pass up. They worked with us through every obstacle and …More
Response from the owner9 months ago
Hello Jessica, I do remember you guys such a great family..Ashley and Bridget as well as all of us here at Ole Ben Franklin Motors Alcoa appreciate you all very much. Please let us know if there is any we can do to help you, and thank you again for your nice post about us.
Marc Jacquemain
10 months ago
The staff at the Alcoa store are top notch. Super professional and courteous . They went above and beyond to get me in the vehicle I wanted with affordable payments. And they don't stop serving you once you bought the vehicle any time I've …More
Hallie Boring
2 months ago
Ole Ben Franklin has the best customer service! Mary in particular is always there to make your day!
Response from the ownera month ago
Thank you Hallie that is very nice of you to post a compliment to our Dealership here at Ole Ben Franklin Motors Alcoa.
tim cross
4 months ago
The best car shopping experience I have ever had. Honestly, I'm a difficult costomer, very picky and a little stubborn. Allison, is awesome at handling buyers like me. I haven't pulled the trigger yet, but when the right one comes in I'm working with Allison.
Response from the owner4 months ago
Thank you Tim Ole Ben Franklin Motors Alcoa really appreciates you very much, and we are available any time you need anything at all.
Tamera Williams
5 months ago
I can't say enough good things about them. Everyone there was nice and made you feel welcomed. Unlike most car lots they actually treat you like a person instead of another sale. I recommend anyone looking to get a car go there and talk to …More
Response from the owner4 months ago
Tamera, you are awesome thanks for being so great and letting people know about your experience here at Ole Ben Franklin Motors Alcoa. Please let us know if you need anything at all, we are always available for you if you ever need us.
Riley Cross
4 months ago
This was an excellent experience i could not be more satisfied with everything. They make it simple easy and painless to buy the right car for me and at a flawless price. The moment i was on the lot i was greated by an extremely nice man …More
Kyle Carskie
4 months ago
This is a very nice place i was able to get a car that im completely in love with and get it for a great price with no complications. If your wanting to buy a car with no hassle i suggest this place only bad part of my experience is the …More
Karin Fish
10 months ago
Go see Bridget Carnley at Ole Ben Franklin Motors, Alcoa!! If you want someone to treat you with respect and to do their very best to get you into the car of your dreams, she's your lady. She isn't just out to make a buck - she knows that …More
Roxie Stephens
9 months ago-
Amazing experience!!! Bridget & Ashley are the best. I felt like they really cared about me. The whole team there is very sweet and want to take care of the customer!!!!!
Knoxville Reviews
5 days ago
My wife bought a car from Robert last year, so we came back to buy my car from him, too. He was really helpful and answered all of my many, many questions to help me find the perfect car. I'm from out of town, so he took care of everything …More
Response from the owner3 days ago
Thank you for the review! We're glad we could get you into a car hassle free and get you on your way. Enjoy your car and next time you are in the market, be sure to give Robert at Ole Ben Franklin a call!
Kaylee Lynnae
2 months ago
Bridgette was so amazing!!! She was not pushy nor demanding. She tried her hardest to find us something. And in the end it worked out perfectly. Her partner Michael is pretty great too!! My fiance and I will be back in the future for more car buying! These two are really a great pleasure to work with. Make sure you get them!
Response from the owner2 months ago
Thank you for the review and for mentioning the great job Bridgette and Michael did with you! We look forward to helping you with your future car buying needs. Enjoy the new car!
TSam Smith
a month ago
Thanks to Harry, I had a terrific sales experience. I'm from out of state and visited several dealerships during my search. I appreciated his openness, accessibility, and professional, no pressure approach. He shared close-up photos and …More
Response from the ownera month ago
Thank you for the 5 star rating and for taking the time to leave a review. We're happy to hear Harry could help you out and give a positive experience. We hope to see you back!
John Curley
a month ago
I came to this dealership from out of town, due to needing another car rather quickly. The dealership as a whole was very friendly and Daniel Ellis the salesman that helped me was knowledgeable and tried extremely hard to find a vehicle for …More
Response from the ownera month ago
Thank you for the review and for telling your experience with the world. Enjoy your new car and give us a call if you need anything else!
Richard Burton
2 weeks ago
I bought a 2005 Ford expedition nearly 4 months ago and everything seemed great. But after only having the truck for 11 weeks, 2000 dollars down and another payment of 400, the motor blew up in it. Now I have no vehicle and I'm told that I …More
Response from the owner2 weeks ago
We are sorry to hear this, Richard. Please give us a call to discuss your issue to see if we can try to work something out. Thank you.
Samantha Kennett
2 months ago
Our sales lady Raven was absolutely AMAZING!!! She went to bat for us every step of the way to make sure we left with a reliable, affordable vehicle for our family. They offered us a reasonable amount on our trade in too! Other places we …More
Response from the owner2 months ago
Thank you for the review, Samantha! We're happy we could get your car traded in and get you into a newer, more efficient vehicle. Thank you again for all the kind words and be sure to stop in or give us a call if you need anything.
Tiffany Grant
3 weeks ago
My car had a warranty...and I had to use this company for the repairs...it took 6 months for the warrenty company to approve to pay to fix it. From January 2018 to June 2018... I finally got my car back...and the air conditioning wasn't …More
Response from the owner3 weeks ago
Thank you for taking the time to leave a review, Tiffany. We're sorry about all the miscommunication and are doing our best to accommodate. Give us a call if you need anything.
Sunny Prospect
3 months ago
Harry at Ole Ben Franklin people he was so nice and helpful! Not pushy and lying like those other guys at those other car lots. I don't know much about vehicles, which is why it was so important for me to find a customer service …More
Response from the owner3 months ago
Thank you for the review and for mentioning the wonderful job Harry did with you. It's great to hear he could help get you into a the vehicle you wanted at an affordable price. Don't hesitate to give us a call if you need anything!
ANGELA CHILDERS
a month ago
Do not purchase a car from this company! We purchased a Ford Focus in September 2017 and now, 8 months later had to get rid of it because the transmission died. We took it back to them twice and were told it was fixed. So now we have had …More
Response from the ownera month ago
We are sorry to hear about your bad experience, Angela. We are known for selling quality cars to our customers but clearly missed on this one. We would love to speak to you more about this matter directly. Please feel free to give us a call at your earliest convenience.
Kyle Bolton
a month ago
I've got a friend down at ole Ben and so do you!
They staff at ole Ben was phenomenal. I've had several things happen in the past year with my credit and they were still able to help get me into a beautiful …
More
Response from the ownera month ago
Thank you for the review, Kyle! It was a pleasure working with you to help get you into a new truck, We're happy we could work it out. Come on back next time you are in the market for a another vehicle!
Jennie Marcum
a month ago
Harry was a wonderful sales associate. He took time to answer questions and show us what we want to see. He respected the fact that we were on a fact finding mission, just starting to look at possible new vehicles. At no point in time did …More
Response from the ownera month ago
Thank you for the 5 star rating and kind review, Jennie! We hope to see you back to purchase a vehicle!
anna r
a month ago
I have never purchased a car before and Daniel E. was a great help!!! He walked me through the process perfectly and helped to make it a great experience! I would recommend anyone to come here for a great deal on a used car!
Response from the ownera month ago
Thank you for the review, Anna! We're happy we could help you get into a vehicle and drive away with a positive car buying experience!
Megan Mcneill
3 weeks ago
Absolutely wonderful staff! Robert was incredibly helpful and knowledgeable. I left very happy in my new car! I would recommend to anyone!
Response from the owner3 weeks ago
Thank you for the review, Megan! Enjoy the new car and if you need anything, give us a call!
John Shelton
a month ago
If you need a car go see Bridgette at Ole Ben Franklin Motors on Kingston pike. She made the car buying process super relaxed and easy. I have bought a few cars in the past but Bridgette made it super simple. We knew we had a car within 20 min of being there. Amazing great work Bridgette.
Response from the ownera month ago
Thank you for the review and for mentioning the awesome job Bridgette did with you! It's great to hear she could get you into a vehicle quickly and efficiently. Give us a call if you need anything else.
Derrick Ching
3 months ago
Jason Casteel at the Kingston location was an amazing help. He was able to help me get out of a small car and was able to get me into a bigger family car. Didn't get slammed or talked out of a car or anything of that nature. He was able to …More
Response from the owner3 months ago
Thank you for your review and for mentioning the great job Jason did getting you into the care you were looking for. We appreciate the recommendation and look forward to any future business!
Oak Ridge Reviews
a week ago-
The salesman was friendly and helpful. They drove a hard bargain but were open to negotiation. If you're looking for a car it's worth a visit. Ask for Tony Lewis, he's a good guy.
Response from the ownera week ago
Thank you for the review, Richard! We appreciate you letting others know of the positive experience you had here at Ole Ben Franklin. Give us a call if you need anything else!
Shawna Saldana
a week ago
I have to say, I am beyond impressed with Ole Ben Franklin of Oak Ridge. As well as my salesman Brian and Darrell who've gone out of their way to help me in my time of need. They really take care of thier customers. I would definitely recommend ole been Franklin of Oak Ridge for your next car purchase! Awesome customer service!
Response from the ownera week ago
Thank you for the review and recommendation, Shawna! We're happy to hear we could provide you with a great car buying experience. Give us a call if you need anything.
Sean Long
6 days ago
Just purchased a car from ole Ben Franklin in oak ridge and had the best car buying experience I've ever had the guy's name is Tony not only did he exceeded my expectations he got me a payment under my price range. He is an awesome guy and would buy from him any day of the week. I look forward to buying from him again in the future.
Response from the owner4 days ago
Thank you for taking the time to leave a review for Ole Ben Franklin and for letting other know about your positive experience with Tony! We're always glad to hear our team could get our customers into an affordable, reliable car. We look forward to working with you again in the future!
Chris Dixon
2 weeks ago
Got a Ford fiesta from Ray around 2 years ago. It's been an awesome car and Ray has helped me set up any services that I need with it. Very helpful. The other guys there are pretty nice too but Ray is definitely the best!!
Response from the ownera week ago
Thank you for the review, Chris. We love hearing the positive feedback and hearing all that Ray has done to help you out the last couple years. Be sure to call if anything is needed!
Matthew Clutts
a week ago
I have to say, I am beyond impressed with Ole Ben Franklin of Oak Ridge, Tn as well as my salesman Brian Plumlee. Brian went above and beyond to help me get into a terrific, newer, low miles car with a great price, as did their finance …More
Response from the ownera week ago
Thank you for the review, Matthew! We appreciate you mentioning the awesome job Brian need to get you into a great vehicle at a low price. We look forward to helping you with all of your future car buying. If anything is needed, give us a call.
Lisa Parsons
2 months ago
Absolutely best experience buying a car, I have ever had. We have a disabled child and we were needing a larger, more dependable car and with that being said we can't set at a car lot all day. So my Husband called and spoke with Deana and …More
Response from the owner2 months ago
Thank you for taking the time to leave a review, Lisa! We are happy we could help get you and your family into a safe, reliable vehicle.
Jessica Baldwin
6 days ago
Ole Ben was so amazing to work with on my new to me car. All the help for the staff was so great. Darrell and Judson were so fun to work with. Thank you so much.
Response from the owner4 days ago
Thank you for the review, Jessica! We appreciate you mentioning the awesome job Judd and Darrell did to help you out. Come on back next time you are in the market for a vehicle!
Damon Morell
a week ago
I want to thank Judson for all his help. I have been looking everywhere for the perfect car, and he helped us find it. I love my 2016 Toyota. Very happy customer.
Response from the ownera week ago
Thank You
Brooke Journeaux
a month ago
Amazing! I dealt with Ray and Keith and they were both absolutely fantastic in helping me get what I needed and the process was way quicker than what I was expecting. Very professional, yet laid back atmosphere. I felt very comfortable with my experience here.
Response from the ownera month ago
Thank you for the review, Brooke! We're happy to hear we could help you get into a great vehicle. Give us a call if you need anything else.
Thomas Rosenbaum
6 days ago
Tony Lewis was more than helpful! He was able to get us in a car that we both liked for a payment that we all agreed on. Thank you ole Ben.
Response from the owner4 days ago
Thank you Thomas! We appreciate you taking the time to leave a review. Enjoy your new car. We look forward to doing business again in the future.
Vanessa Gulley
2 weeks ago
Ray Gilmore was awesome. He drove all th way to Alcoa and picked up a car for me, not even knowing if i would like it. I went to another car lot that said they would make it painless as possible that was a joke. Ray was quick and to th point. I would highly recommend everyone I know that is looking for a vehicle to go see him .
Response from the owner2 weeks ago
Thank you for the review, Vanessa! We appreciate you mentioning the awesome job Ray did to get you into the car of your choice. If you need anything in the future, be sure to give us a call!
Keisha French
2 months ago
Had a wonderful experience here! Brian, Deanna and all the other staff were super informative, helpful, kind, and honest! If you have had bad luck or been turned down from other dealerships go see them they went above and beyond to get me into a safe affordable reliable vehicle. Highly recommend!
Response from the owner2 months ago
Thank you for the review and for letting others know the tireless work Brian and Deanna did to put you into a vehicle. We look forward to doing business again in the future!
david bonah
a week ago
We came looking for a car. Judson Kalthoff helped us find the perfect car, at the perfect price. He was so nice, and helpful. We love our new car. Thank you!
Response from the ownera week ago
Thank you for taking the time to leave a review, David! It's great to hear Judson could help get you into a great car at the price you wanted. We look forward to a continued relationship. If you need anything, give us a call!
Chrissy Johnson
a month ago
I applied to see where I stood on getting a vehicle. I had heard "bad things" and hope they were wrong. I received a phone call the other day to come out and look at a car. I work 2nd shift, so that's a little difficult finding time, but …More
Response from the ownera month ago
Hello Chrissy,

We apologize for the miscommunication and understand your frustrations. We would …More
knoxdog77
2 weeks ago
Best experience I have had dealing with a car lot Ray Gilmore best salesman hands down if you need a car go see him he will take care of you he will also help keep maintenance on your car as well schedule oil changes see Ray
Response from the ownera week ago
Thank you for the review and for mentioning Ray and the awesome job he did with you. We appreciate any and all recommendations. See you around!
K PL
5 days ago
I 100% recommend Old Ben in Oak Ridge. We purchased an SUV from Judd Kalthoff and were so happy with the experience, that we just recently purchased another one from him! He periodically followed up with us after purchasing the 1st SUV and …More
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